AIRTIME AND DATA DISAPPEARING NO FEEDBACK

Good day, <br> <br> I'm highly frustrated and hope I get a response. I'm a contract paying customer with MTN. Last week I noticed that my airtime (about R80 at the time and data (about 100 MB) was rapidly disappearing on my phone. I called on a Thursday and logged the called and was told that there is a turnaround time of 3 days. I called in again on Monday to follow this up and I was told that the consultant who logged my call actually logged it against the incorrect category so then I was told to log yet another call and that would take 3 days to be resolved. Not only have a called MTN now almost 5 times with the same issue. I called in again this morning and their lines keep cutting me off so I cant even speak to a consultant to follow up. Eventually I managed to get through to a consultant where I provided my reference number and the call between her and I got cut off again. Now I know for a fact that after providing her with my details my profile should have appeared on the screen and she didn't even bother to call me back??? I tried calling in again after three attempts I've officially given up because their lines are unreliable. MTN Ref is *** that I was provided.