LM
Lindah M
1 reviews | Active since Jul 2010
14 Apr 2016, 11:04
airtime and data disappearing
I'm very irritated and its about time i action this, MTN has the worst service ever. <br> i bought data 300mb beginning of the month they add on saying free data, now that their 5 day of free data has passed they take all my airtime saying it depleted, after that i load 12 airtime convert to 20mb option for one day guess what a few seconds later all my airtime including that data is gone! what the hell is that? i'm honestly tired and irritated at this point. MTN can kiss my ass goodbye i can't stand this no more!
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MTN South Africa's replyOfficial
15 Apr 2016, 13:04Hello lindahm,
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We have now requested our Prepaid Department's management team to investigate the airtime & data bundle disappearance.
They will make direct contact with you via e-mail and provide you with the necessary proof.
Regards
Tim
MTN Complaints Management Team
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We have now requested our Prepaid Department's management team to investigate the airtime & data bundle disappearance.
They will make direct contact with you via e-mail and provide you with the necessary proof.
Regards
Tim
MTN Complaints Management Team
MTN South Africa's reply15 Apr 2016, 13:04
Official
Hello lindahm,
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We have now requested our Prepaid Department's management team to investigate the airtime & data bundle disappearance.
They will make direct contact with you via e-mail and provide you with the necessary proof.
Regards
Tim
MTN Complaints Management Team
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We have now requested our Prepaid Department's management team to investigate the airtime & data bundle disappearance.
They will make direct contact with you via e-mail and provide you with the necessary proof.
Regards
Tim
MTN Complaints Management Team