1 reviews | Active since Mar 2016
Airtime and data disappearing
Good day<br> <br> I have been going back and forth with MTN about data and airtime that keeps disappearing on my account. I have been unable to fully use this phone since January 2016. I even tried to enquire from Apple as I am using an apple iPhone but they referred me back to MTN. No one seems to be able to point out which Internet sites are eating on my data, which I find very strange because as the ones that have technical resources they should be able to assist their customers. <br> They say they can only see that it's Internet sites but they are unable to see which one, which then means as long as I still use this phone and number, the problem will continue. I need someone to put a stop to this as I cannot continue like this. I do not want them to deal with those Internet sites, all I need is someone to give me the names of the sites so that I can stop them/ deactivate them from my account.<br> <br> The number in question is ***, I will await your response.<br> <br> Kind regards<br> <br> Noxolo Kapela
Thank you for your post.
We apologize for the break down in service and for any inconvenience we might have caused you.
The request has been sent to the prepaid supervisors to contact and assist you with feedback.
You may contact our business Technical help desk to assist you to see which back end programs are opened that use the data or airtime. 1555 is a free service from the sim card.
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,
Thank you for your post.
We apologize for the break down in service and for any inconvenience we might have caused you.
The request has been sent to the prepaid supervisors to contact and assist you with feedback.
You may contact our business Technical help desk to assist you to see which back end programs are opened that use the data or airtime. 1555 is a free service from the sim card.
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,
