LL
Lerato L
1 reviews | Active since Jun 2011
04 Sept 2015, 12:05
Airtime and Data Disappearing
On the 25th Aug I bought airtime of R160 With The Intention Of Buying 1GB data bundles. A few days later I tried buying airtime and my balance was R140. I a gained top upped with R20 And When I Tried Buying My Balance Was R139 With The R20 Bought Saying It Expires. I still have airtime that I receive monthly with my top up contract. I logged a query with customer service and haven't received feedback. <br> <br> Again I bought more and I managed To load 1GB I Got Free 1GB as per normal but now the data is utilised concurrently.
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MTN South Africa's replyOfficial
04 Sept 2015, 14:05Hello lavoski,
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that the matter has been escalated to the relevant supervisory team for further assistance.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
REQ:***
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that the matter has been escalated to the relevant supervisory team for further assistance.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
REQ:***
Best regards,
MTN South Africa's reply04 Sept 2015, 14:05
Official
Hello lavoski,
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that the matter has been escalated to the relevant supervisory team for further assistance.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
REQ:***
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that the matter has been escalated to the relevant supervisory team for further assistance.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
REQ:***
Best regards,