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NKADIMENG N
1 reviews | Active since Dec 2015
10 Dec 2015, 09:15
AIRTIME AND DATA DISAPPEARING
I bought airtime and purchased data bundles in the evening. I used my data bundles for watsapp and facebook. No calls were made. I switched my data off and restricted my background data before going to bed. In the morning no data which is understandable cause it expired at 23:59. But what happed to the airtime. This is a reoccuring problem and called the call center but they can't explain. please assist<br>
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MTN South Africa's replyOfficial
14 Dec 2015, 14:23Hello nketsinf,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note we have check on our system and the report shows that the R10 airtime loaded via fnb was depleted by internet usage on your Xperia E1. Please note switching off the mobile data only pauses your active session, immediately when you open it the sessions you did not log off depletes automatically
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note we have check on our system and the report shows that the R10 airtime loaded via fnb was depleted by internet usage on your Xperia E1. Please note switching off the mobile data only pauses your active session, immediately when you open it the sessions you did not log off depletes automatically
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
MTN South Africa's reply14 Dec 2015, 14:23
Official
Hello nketsinf,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note we have check on our system and the report shows that the R10 airtime loaded via fnb was depleted by internet usage on your Xperia E1. Please note switching off the mobile data only pauses your active session, immediately when you open it the sessions you did not log off depletes automatically
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note we have check on our system and the report shows that the R10 airtime loaded via fnb was depleted by internet usage on your Xperia E1. Please note switching off the mobile data only pauses your active session, immediately when you open it the sessions you did not log off depletes automatically
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***