Airtime and data disappeared
I normally buy weekly bundles on the 8th of July i bought 2GB weekly bundles but it disappeared on the 14th instead of the 15th, on the 15th of July i bought R100 airtime via Eft it also disappeared, i called Mtn customer service they told me its background data but fun enough all of my background data are off, i switched off my auto updates, so the Agent logged a ticket the ref #SMC/ ********** 7379 which i was told about an internet connection, subscriptions which i don't have if it was an internet connection the same day my airtime disappeared, i loaded another airtime why that connection did consume that airtime. Mtn kindly bring my money back.
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MTN South Africa's replyOfficial
23 Jul 2018, 07:43Good day Ayanda,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that your data/airtime cannot disappear from your device. It had to be used by an app/upgrade etc on the device. There is a simple way to identify on what the data was used on. You can find this information on your device. Most smartphones today do keep a record of data used. You can find this information under your settings or mobile data settings. This will give you an indication on what your data was used on.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
MTN South Africa's reply23 Jul 2018, 07:43
Official
Good day Ayanda,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that your data/airtime cannot disappear from your device. It had to be used by an app/upgrade etc on the device. There is a simple way to identify on what the data was used on. You can find this information on your device. Most smartphones today do keep a record of data used. You can find this information under your settings or mobile data settings. This will give you an indication on what your data was used on.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,