1 reviews | Active since Sept 2017
Airtime and Data disappear
Ayanda Mthimkhulu from Durban call centre says my airtime disappeared because I did not log out of Whatsapp, now if MTN can explain to me how to log out of whatsapp!! This is the lamest excuse for *****ing peoples data and airtime. Can someone from Mtn explain why this keeps happening, how do they feel *****ing peoples hard earned cash?
Dear Neo,
Thank you for taking the time to communicate to us why our product did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
Kindly follow the below steps which will you help save on data costs going forward.
1. Turn on data compression on Chrome!
Did you know Google’s popular browser has a feature that can reduce data consumption significantly? Google states this option should save you about 50% in data. All without you even feeling a difference. In fact, you may feel some changes – browsing will get faster!
What Chrome’s data compression option does is route all your web browsing through Google’s servers. The Search Giant then takes the website’s data, compresses it, optimizes it for the smaller screen and sends it back to your device.
All you have to do is open Chrome, tap on the 3-dot menu button and select Settings. Click on Data Saverand then toggle the option in the top-right corner. You are done!
2. Download Opera Max
This application is pretty awesome, as it essentially does the same as Chrome’s data compression, but for every single app in your smartphone. As a result, the user can save about 50% data on everything they do with their devices.
It is also possible to micro manage consumption by blocking specific apps from accessing data through mobile access.The Opera Max home page will then show you a detailed description of how much data you have been saving. Those megabytes sure add up quickly!
3. Restrict background data
Some apps just spend too much data, even when the smartphone is not in use. It’s actually one of the greatest features on Android, as background data allows you to keep everything updated and monitored while you are off doing other things. The deal here is that not every app needs to stay active at all times.
Go into Settings > Data Usage and select the app you want to restrict data for. In the stats you will see two types of data: foreground and background. If you find background data is too high and you don’t need the app to stay active, simple toggle the switch that is labeled as “Restrict app background data”.
4. Update apps only via WiFi
Plenty of users out there continue updating their applications over cellular connections. This is OK if you choose to do it, but how many times have you noticed all your apps were auto-updated without your consent, spending all them precious GBs? Hopefully not too often, but if this is an issue, we can show you how to stop it from happening again.
Just open the Google Play Store and tap on the hamburger menu button (three horizontal lines parallel to each other). Hit the Settings option and then select the “Auto-update apps” button. Hit “Auto-update apps over WiFi only”.
5. Keep an eye on your account syncing settings
We love our active syncing and push notifications, but having these also means the phone has to keep checking servers for any new content. You must also realize many apps and services are set to keep sync by default, and often we don’t even use them!
This is why you should keep an eye on your account syncing options. Just go to Settings > Accounts. For the sake of showcasing useless services, let’s just jump into your Google accounts and select your most used one. In my case, all toggles are turned on, so I am syncing app data, Calendar, Chrome, Contacts, Docs, Drive, Gmail, Google Fit, Opinion Rewards, Photos, Play Music, Google+, Keep, Slides and many others. Now, I know for a fact I don’t use about 20% of these, so I can turn them off and save myself some precious data! Do the same for other accounts, as well.
6. Cache everything you can!
Certain apps allow for storing data locally. These include popular ones like Google Maps and Google Play Music. Make sure you cache as much content as you can while you are on a WiFi network. Then you can go out and enjoy your content without spending any of your precious data.
7. Use Apps Smartly
Now, it's time to use apps smartly and prevent them from consuming your data.
Check Out What's App Calling
Step #1. Open WhatsApp → Settings tab → Data Usage.
Step #2. Toggle on the switch next to Low Data Usage.
Reign in Facebook
Step #1. Open Facebook → More → Settings → Account Settings.
Step #2. Tap on Videos and Photos → Video Settings → Auto-play.
Step #3. Now, select “On Wi-Fi Connections Only” or “Never Auto-plays Videos.”
Get the Perfect Control of Instagram
Step #1. Open Instagram → Tap on Profile Icon → Gear icon.
Step #2. Tap on Mobile Data Use.
Step #3. Toggle on the switch next to Use Less Data.
Check Out Twitter
Step #1. Open Twitter → Profile view → Gear icon.
Step #2. Tap on Settings.
Step #3. Tap on Data.
Step #4. Now, you have to select “Never play videos automatically” or “Use Wi-Fi only.”
I trust the above information will be useful to you.
Thank you.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
Dear Neo,
Thank you for taking the time to communicate to us why our product did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
Kindly follow the below steps which will you help save on data costs going forward.
1. Turn on data compression on Chrome!
Did you know Google’s popular browser has a feature that can reduce data consumption significantly? Google states this option should save you about 50% in data. All without you even feeling a difference. In fact, you may feel some changes – browsing will get faster!
What Chrome’s data compression option does is route all your web browsing through Google’s servers. The Search Giant then takes the website’s data, compresses it, optimizes it for the smaller screen and sends it back to your device.
All you have to do is open Chrome, tap on the 3-dot menu button and select Settings. Click on Data Saverand then toggle the option in the top-right corner. You are done!
2. Download Opera Max
This application is pretty awesome, as it essentially does the same as Chrome’s data compression, but for every single app in your smartphone. As a result, the user can save about 50% data on everything they do with their devices.
It is also possible to micro manage consumption by blocking specific apps from accessing data through mobile access.The Opera Max home page will then show you a detailed description of how much data you have been saving. Those megabytes sure add up quickly!
3. Restrict background data
Some apps just spend too much data, even when the smartphone is not in use. It’s actually one of the greatest features on Android, as background data allows you to keep everything updated and monitored while you are off doing other things. The deal here is that not every app needs to stay active at all times.
Go into Settings > Data Usage and select the app you want to restrict data for. In the stats you will see two types of data: foreground and background. If you find background data is too high and you don’t need the app to stay active, simple toggle the switch that is labeled as “Restrict app background data”.
4. Update apps only via WiFi
Plenty of users out there continue updating their applications over cellular connections. This is OK if you choose to do it, but how many times have you noticed all your apps were auto-updated without your consent, spending all them precious GBs? Hopefully not too often, but if this is an issue, we can show you how to stop it from happening again.
Just open the Google Play Store and tap on the hamburger menu button (three horizontal lines parallel to each other). Hit the Settings option and then select the “Auto-update apps” button. Hit “Auto-update apps over WiFi only”.
5. Keep an eye on your account syncing settings
We love our active syncing and push notifications, but having these also means the phone has to keep checking servers for any new content. You must also realize many apps and services are set to keep sync by default, and often we don’t even use them!
This is why you should keep an eye on your account syncing options. Just go to Settings > Accounts. For the sake of showcasing useless services, let’s just jump into your Google accounts and select your most used one. In my case, all toggles are turned on, so I am syncing app data, Calendar, Chrome, Contacts, Docs, Drive, Gmail, Google Fit, Opinion Rewards, Photos, Play Music, Google+, Keep, Slides and many others. Now, I know for a fact I don’t use about 20% of these, so I can turn them off and save myself some precious data! Do the same for other accounts, as well.
6. Cache everything you can!
Certain apps allow for storing data locally. These include popular ones like Google Maps and Google Play Music. Make sure you cache as much content as you can while you are on a WiFi network. Then you can go out and enjoy your content without spending any of your precious data.
7. Use Apps Smartly
Now, it's time to use apps smartly and prevent them from consuming your data.
Check Out What's App Calling
Step #1. Open WhatsApp → Settings tab → Data Usage.
Step #2. Toggle on the switch next to Low Data Usage.
Reign in Facebook
Step #1. Open Facebook → More → Settings → Account Settings.
Step #2. Tap on Videos and Photos → Video Settings → Auto-play.
Step #3. Now, select “On Wi-Fi Connections Only” or “Never Auto-plays Videos.”
Get the Perfect Control of Instagram
Step #1. Open Instagram → Tap on Profile Icon → Gear icon.
Step #2. Tap on Mobile Data Use.
Step #3. Toggle on the switch next to Use Less Data.
Check Out Twitter
Step #1. Open Twitter → Profile view → Gear icon.
Step #2. Tap on Settings.
Step #3. Tap on Data.
Step #4. Now, you have to select “Never play videos automatically” or “Use Wi-Fi only.”
I trust the above information will be useful to you.
Thank you.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,