NB
Neil B
1 reviews | Active since Mar 2011
27 Apr 2015, 15:06
AIRTIME AND DATA DISAPPEAR
I had over R120 of airtime and over 800MBytes of data left when phoning *141#. Then MTN uses my airtime as data and say that I have no data left. Yet when phoning *141# it still shows 647MBytes of data left.
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Replies (1)
MTN South Africa's replyOfficial
11 May 2015, 15:51Hello NeilBaden,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that the data bundle balance showing when dialing *141#ok includes Night Express Data which can be used between 00:01 to 05:59 daily for the period of the bundle. For a full data balance view, kindly dial *141*1#ok and select option 2 that will show you the different data bundle balance that you have on your account.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that the data bundle balance showing when dialing *141#ok includes Night Express Data which can be used between 00:01 to 05:59 daily for the period of the bundle. For a full data balance view, kindly dial *141*1#ok and select option 2 that will show you the different data bundle balance that you have on your account.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply11 May 2015, 15:51
Official
Hello NeilBaden,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that the data bundle balance showing when dialing *141#ok includes Night Express Data which can be used between 00:01 to 05:59 daily for the period of the bundle. For a full data balance view, kindly dial *141*1#ok and select option 2 that will show you the different data bundle balance that you have on your account.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that the data bundle balance showing when dialing *141#ok includes Night Express Data which can be used between 00:01 to 05:59 daily for the period of the bundle. For a full data balance view, kindly dial *141*1#ok and select option 2 that will show you the different data bundle balance that you have on your account.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,