ZM
Zuko M
1 reviews | Active since Feb 2013
30 Dec 2015, 12:59
Airtime and Data ******
I bought R30 airtime the day before and got 100mb data for free so I ended up not using the airtime. This morning I had R28 airtime & +/-70mb data. Within n hour all of that disappears and they telling me I might've had multiple internet pages running so that used everything I had. This is totally false I used multiple apps as I do everyday & nothing like this ever happened and I have restrictions on my fone so that no background data for apps is being used so how can that be? I want MTN to refund my data or airtime because their explanation is unacceptable.
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MTN South Africa's replyOfficial
31 Dec 2015, 10:33Hello Qualow,
Thank you for bring this matter to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes
Kindly note that as per our record we note that the airtime was depleted by internet connection on the 2015-12-30 @ 11:56:37
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for bring this matter to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes
Kindly note that as per our record we note that the airtime was depleted by internet connection on the 2015-12-30 @ 11:56:37
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Best regards,
MTN South Africa's reply31 Dec 2015, 10:33
Official
Hello Qualow,
Thank you for bring this matter to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes
Kindly note that as per our record we note that the airtime was depleted by internet connection on the 2015-12-30 @ 11:56:37
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for bring this matter to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes
Kindly note that as per our record we note that the airtime was depleted by internet connection on the 2015-12-30 @ 11:56:37
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Best regards,