1 reviews | Active since Jul 2018
Airtime and Data Bundles
I am so dissapointed with the service. My airtime and data just dissappeared from my account. When i made contact with the customer service no one could assist me with the reason why this happen or when my account will be reimbursed. Its been more that 24 hours and yet still i had no feedback from MTN. The most frustrating part is that I'm a female who is every single day on the road wanting a network service that is reliable.
Good day Sherylene,
Thank you for your post.
Please accept our apologies for the lapse in service and the inconvenience caused to you as a result.
Kindly note as per our telephone conversation, it shows that the airtime was used on the Internet. Please note that a goodwill credit of R30 has been passed to your number for all the inconvenience.
We look forward to improving on the service delivery to you.
Warm Regards,
Zanele Mazibuko
Complaints Management team
Best regards,
Good day Sherylene,
Thank you for your post.
Please accept our apologies for the lapse in service and the inconvenience caused to you as a result.
Kindly note as per our telephone conversation, it shows that the airtime was used on the Internet. Please note that a goodwill credit of R30 has been passed to your number for all the inconvenience.
We look forward to improving on the service delivery to you.
Warm Regards,
Zanele Mazibuko
Complaints Management team
Best regards,