TA
Tracey A
1 reviews | Active since Sept 2012
31 Mar 2016, 16:14
airtime and data all gone that BS!!!!!!
I WANT MANAGEMENT TO CALL ME, I AM NOT SPEAKING TO A DAMN SUPERVISOR OR A DAMN AGENT, I WANT MANAGEMENT TO CALL ME, HOW THE HELL CAN R35 AIRTIME DISAPPEAR AND THEN I GET TOLD ITS APPS RUNNING, I MADE SURE I CLOSED THE OTHER RUNNING APPS NOW I HAVE NO AIRTIME OR DATA. I WANT MY AIRTIME REPLACED. WHAT BS IS THIS??? ***** YOU MTN
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Replies (1)
MTN South Africa's replyOfficial
04 Apr 2016, 15:48Hello tracey23,
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Please note that as per the system record there are multiple applications running, which consumed the airtime. A request has been sent to the billing team to pull out the URL report for usage. Kindly note that the turnaround time for the report to be receive is 2/3 working days. On the 31-03-2016 time 11:18:49.0 charge R11.03 and @ 16:05:41.0 charge R20.96
Thank you for bringing this matter to our attention.
Regards
Nompumelelo
REQ:***
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Please note that as per the system record there are multiple applications running, which consumed the airtime. A request has been sent to the billing team to pull out the URL report for usage. Kindly note that the turnaround time for the report to be receive is 2/3 working days. On the 31-03-2016 time 11:18:49.0 charge R11.03 and @ 16:05:41.0 charge R20.96
Thank you for bringing this matter to our attention.
Regards
Nompumelelo
REQ:***
MTN South Africa's reply04 Apr 2016, 15:48
Official
Hello tracey23,
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Please note that as per the system record there are multiple applications running, which consumed the airtime. A request has been sent to the billing team to pull out the URL report for usage. Kindly note that the turnaround time for the report to be receive is 2/3 working days. On the 31-03-2016 time 11:18:49.0 charge R11.03 and @ 16:05:41.0 charge R20.96
Thank you for bringing this matter to our attention.
Regards
Nompumelelo
REQ:***
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Please note that as per the system record there are multiple applications running, which consumed the airtime. A request has been sent to the billing team to pull out the URL report for usage. Kindly note that the turnaround time for the report to be receive is 2/3 working days. On the 31-03-2016 time 11:18:49.0 charge R11.03 and @ 16:05:41.0 charge R20.96
Thank you for bringing this matter to our attention.
Regards
Nompumelelo
REQ:***