AIRTIME AND DATA
<p>MTN cut my phone on 27/02/2017 suggesting I did not pay - when in fact I paid to Autopage, not knowing they did not exist anymore. I had a reply from them stating that I have to reclaim the money I paid back from Nashua?????? How Nashua fits into the picture only &^%& knows! To crown my frustration MTN took away all my airtime and data and left me with VIRTUALLY nothing whilst I religiously PAID my contract amount every month! I do not know what to do about MTN anymore! I spent hundreds of rands on phonecalls and e-mails - speaking to a SOURCED OUT call center who does not want to give me MTN's Legal Depts physical address so I can drive there and solve my headache! </p>
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
Please be advised that the suspension has been lifted and the legal status has been updated accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
Complaints Management Team
Reference Number: ***7
Best regards,
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
Please be advised that the suspension has been lifted and the legal status has been updated accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
Complaints Management Team
Reference Number: ***7
Best regards,
