GM
Grant M
1 reviews | Active since Jun 2009
02 Mar 2016, 22:08
Airtime and bundle purchased
I bought airtime of R65 and R35 via my fnb cell phone app and R35 data. I did not receive it which was strange. I then contacted FNB because I used their app. They logged a query with mtn and mtn said they credited my cellphone with the amount. I am still waiting. Who is really pointing fingers? Where is my airtime and data? Am I ever going to receive my airtime and data ? Pathetic service!!!
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Replies (1)
MTN South Africa's replyOfficial
03 Mar 2016, 13:23Hello Grant Minnaar,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this.
Please note that we have conducted an investigation on our side, unfortunately the recharges of R65,R35 and R35 via my fnb do not reflect. Kindly email us a bank statement which reflects the transactions. Please be advised that the bank statement needs to have the bank stamp on it. Please respond to the email address we have forwarded you with the bank statement.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this.
Please note that we have conducted an investigation on our side, unfortunately the recharges of R65,R35 and R35 via my fnb do not reflect. Kindly email us a bank statement which reflects the transactions. Please be advised that the bank statement needs to have the bank stamp on it. Please respond to the email address we have forwarded you with the bank statement.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
MTN South Africa's reply03 Mar 2016, 13:23
Official
Hello Grant Minnaar,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this.
Please note that we have conducted an investigation on our side, unfortunately the recharges of R65,R35 and R35 via my fnb do not reflect. Kindly email us a bank statement which reflects the transactions. Please be advised that the bank statement needs to have the bank stamp on it. Please respond to the email address we have forwarded you with the bank statement.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this.
Please note that we have conducted an investigation on our side, unfortunately the recharges of R65,R35 and R35 via my fnb do not reflect. Kindly email us a bank statement which reflects the transactions. Please be advised that the bank statement needs to have the bank stamp on it. Please respond to the email address we have forwarded you with the bank statement.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***