TP
Thapelo P
1 reviews | Active since Apr 2015
09 Jul 2015, 08:48
airtime always disappears
i cant even buy airtime and put it my phone anymore because i am scared that when i do my airtime will disappear to where i do not know. please fix this asap and unsubscribe me to anything that i am subscribed to.
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Replies (1)
MTN South Africa's replyOfficial
23 Jul 2015, 15:00Hello Tpee,
We apologise for the delayed response.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
I have had no luck investigating your query with the information you had provided above. Kindly advise of the number, account number or ID number in question so we may investigate and assist accordingly, please also include the dates and times your airtime has disappeared.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Thank you
Yahya
REQ:***
We apologise for the delayed response.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
I have had no luck investigating your query with the information you had provided above. Kindly advise of the number, account number or ID number in question so we may investigate and assist accordingly, please also include the dates and times your airtime has disappeared.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Thank you
Yahya
REQ:***
Best regards,
MTN South Africa's reply23 Jul 2015, 15:00
Official
Hello Tpee,
We apologise for the delayed response.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
I have had no luck investigating your query with the information you had provided above. Kindly advise of the number, account number or ID number in question so we may investigate and assist accordingly, please also include the dates and times your airtime has disappeared.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Thank you
Yahya
REQ:***
We apologise for the delayed response.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
I have had no luck investigating your query with the information you had provided above. Kindly advise of the number, account number or ID number in question so we may investigate and assist accordingly, please also include the dates and times your airtime has disappeared.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Thank you
Yahya
REQ:***
Best regards,