jL
jamie L
1 reviews | Active since May 2015
21 May 2015, 12:32
Airtime
I am on mtn top up contract and received my airtime just a few hours ago. I have BIS, and only went on Facebook and Twitter, I made no calls and sent no messages yet I see there has been a reduction in my airtime balance.. And this is not the first time. I have been with mtn for 9 years but I think its time for change. *unhappy customer*
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MTN South Africa's replyOfficial
28 May 2015, 15:16Hello jamie24janis,
We are truly sorry for any inconvenience caused and for the delayed response.
Kindly note that our Billing Department will only be able to investigate the airtime depletion after the 21st of May 2015 once your invoice has been finalized for the month.
Kindly send us an e-mail to *** after the invoice has been finalised with the correspondence attached to the e-mail.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the delayed response.
Kindly note that our Billing Department will only be able to investigate the airtime depletion after the 21st of May 2015 once your invoice has been finalized for the month.
Kindly send us an e-mail to *** after the invoice has been finalised with the correspondence attached to the e-mail.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
MTN South Africa's reply28 May 2015, 15:16
Official
Hello jamie24janis,
We are truly sorry for any inconvenience caused and for the delayed response.
Kindly note that our Billing Department will only be able to investigate the airtime depletion after the 21st of May 2015 once your invoice has been finalized for the month.
Kindly send us an e-mail to *** after the invoice has been finalised with the correspondence attached to the e-mail.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the delayed response.
Kindly note that our Billing Department will only be able to investigate the airtime depletion after the 21st of May 2015 once your invoice has been finalized for the month.
Kindly send us an e-mail to *** after the invoice has been finalised with the correspondence attached to the e-mail.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,