Airtime
<p>Hello. My airtime is depleting without reason,can you please help me?</p> <p> </p>
Helpful (0)
Replies (5)0
Replies (5)
MTN South Africa's replyOfficial
09 Aug 2017, 16:12Thank you for your post,
We acknowledge the receipt of your complaint.
Kindly reply with the dates when you loaded airtime in order for us to investigate and resolve your problem accordingly.
We would like to assure you that we are actively working to improve our service levels.
regards
mike
Complaints Management Team
Reference Number: ***7
Best regards,
MTN South Africa's reply09 Aug 2017, 16:12
Official
Thank you for your post,
We acknowledge the receipt of your complaint.
Kindly reply with the dates when you loaded airtime in order for us to investigate and resolve your problem accordingly.
We would like to assure you that we are actively working to improve our service levels.
regards
mike
Complaints Management Team
Reference Number: ***7
Best regards,
's updateReviewer Update
10 Aug 2017, 12:16Reference Number ********** 7
Dear Mike,
Thank you for your quick response. These are the dates I have from by bank statements as to when i bought airtime. Airtime dissappear in amounts of R6.00 to over R10.00 at a time. Please help. Thank you. Kind regards
01-07-2017,
05-07-2017
18-07-2017
26-07-2017
31-07-2017
's update10 Aug 2017, 12:16
Reviewer Update
Reference Number ********** 7
Dear Mike,
Thank you for your quick response. These are the dates I have from by bank statements as to when i bought airtime. Airtime dissappear in amounts of R6.00 to over R10.00 at a time. Please help. Thank you. Kind regards
01-07-2017,
05-07-2017
18-07-2017
26-07-2017
31-07-2017
MTN South Africa's replyOfficial
10 Aug 2017, 15:29Thank you for the information will investigate and and feedback.
Best regards,
MTN South Africa's reply10 Aug 2017, 15:29
Official
Thank you for the information will investigate and and feedback.
Best regards,
MTN South Africa's replyOfficial
14 Aug 2017, 17:15Good day,Dalien
Kindly be advised that we have evaluated your number *** and picked up that you have content subscription that takes R7.00 daily.
We have sent them an urgent request to remove your number from their service it should take within 2 to 48Hrs.
regards
mike
Best regards,
MTN South Africa's reply14 Aug 2017, 17:15
Official
Good day,Dalien
Kindly be advised that we have evaluated your number *** and picked up that you have content subscription that takes R7.00 daily.
We have sent them an urgent request to remove your number from their service it should take within 2 to 48Hrs.
regards
mike
Best regards,
's updateReviewer Update
14 Aug 2017, 18:29Thank you so very much.
I was not aware of any subscription.
Thank you for sorting my problem for me. I will always support MTN.
's update14 Aug 2017, 18:29
Reviewer Update
Thank you so very much.
I was not aware of any subscription.
Thank you for sorting my problem for me. I will always support MTN.