MS
Mmabatho S
1 reviews | Active since Jun 2017
24 Jul 2017, 20:32
Airtime
<p>I just recharged my mtn cellphone with R12 and made a call to an mtn number. The call was about 3 minutes. And when check my balance the airtime is all gone. This phone was a present from my husband so the account is in his name. And they can't explain to me about my airtime because the account is not in my name. I don't understand do you think a person who buys 3 cellphones on contract will use them all? You don't think that such queries such as missing airtime can be handled by the person using the phone? I honestly think it's a ******* policy and you should consider looking into it</p>
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MTN South Africa's replyOfficial
24 Jul 2017, 22:17Thank you for your post.
We apologize for any inconvenience incurred.
On Hello Peter you have not mentioned the cell number in question for the complaint . We do not pick up any account information with your ID number
The account holder need to contact the 808 call center and request for assistance with feedback. The policy state that third party members can only be assisted if you have authority on the contract.
This policy protect our clients information.
Please ask the account holder to call 808, the account holder can give you permission on the account this need to be on Affidavit and both party's ID copy attached. This request can be send to the customer care email address: *** once permission is granted the 808 call center will assist you.
Kind Regards
Alice van der Merwe
Best regards,
MTN South Africa's reply24 Jul 2017, 22:17
Official
Thank you for your post.
We apologize for any inconvenience incurred.
On Hello Peter you have not mentioned the cell number in question for the complaint . We do not pick up any account information with your ID number
The account holder need to contact the 808 call center and request for assistance with feedback. The policy state that third party members can only be assisted if you have authority on the contract.
This policy protect our clients information.
Please ask the account holder to call 808, the account holder can give you permission on the account this need to be on Affidavit and both party's ID copy attached. This request can be send to the customer care email address: *** once permission is granted the 808 call center will assist you.
Kind Regards
Alice van der Merwe
Best regards,