Airtime
<p>Bought R30 MTN prepaid voucher last week Wednesday (28th June 2017) and made a call for under 10 seconds, tried calling again and was told insufficient funds. Bought another R30 prepaid voucher, loaded it and my balance was R58. Made another call for about 30 seconds, finished the call and tried calling again and was told that i have insufficient funds. but when i checked my balance it showed R52. Was using wifi for the rest of the day. Woke up the following morning (29th June 2017) with a balance showing R0. i've been trying to get hold of someone to please assist me in explaining this but keep on getting excuses!</p>
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MTN South Africa's replyOfficial
04 Jul 2017, 20:33Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points
Kindly be advised that we have evaluated you account and picked up that the airtime balance you had was used up on internet connection the system indicates different times of records where your handset was connected.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
warm regards
mike
Best regards,
MTN South Africa's reply04 Jul 2017, 20:33
Official
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points
Kindly be advised that we have evaluated you account and picked up that the airtime balance you had was used up on internet connection the system indicates different times of records where your handset was connected.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
warm regards
mike
Best regards,