RB
Riaan B
1 reviews | Active since May 2017
18 May 2017, 14:57
Airtime
<p>I have a MTN top up contract and so far for the last three months I don't receive my airtime and if I have airtime it disappears even if I don't make calls. I contacted MTN after the first time and they said that they will fix the problem and after three months nothing was fixed. What can I do the get help to fix the problem!!!</p>
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MTN South Africa's replyOfficial
18 May 2017, 22:39Thank you for your post.
We apologize for any inconvenience incurred.
The system reflected that your airtime is used against content usage.
We do apologize for the inconvenienced caused.
Airtime received.
Kindly be advised that any services used on the sim card will be charged to the account, content services is not a MTN service and from our side we cannot activate this, content service can only be activated by the user of the handset. MTN do not credit the account for any content charges.
Content charges are when you download information from your Internet commercial adverti*****t to your handset.
Please note we cannot assist you with the break down for the content charges because this is not a MTN service and we do not work on outside company systems.
The content provider used in Smartcall. We have sent the request to them to remove your number from their network.
Contact WASPA
info (at) waspa.org.za
Tel: +***
Fax: ***
Your unsubscribe has been logged as #***.
You may use the following USSD code to block the content service providers: *141* 5 # select option written content billing.
Kind Regards,
Alice van der Merwe
Best regards,
MTN South Africa's reply18 May 2017, 22:39
Official
Thank you for your post.
We apologize for any inconvenience incurred.
The system reflected that your airtime is used against content usage.
We do apologize for the inconvenienced caused.
Airtime received.
Kindly be advised that any services used on the sim card will be charged to the account, content services is not a MTN service and from our side we cannot activate this, content service can only be activated by the user of the handset. MTN do not credit the account for any content charges.
Content charges are when you download information from your Internet commercial adverti*****t to your handset.
Please note we cannot assist you with the break down for the content charges because this is not a MTN service and we do not work on outside company systems.
The content provider used in Smartcall. We have sent the request to them to remove your number from their network.
Contact WASPA
info (at) waspa.org.za
Tel: +***
Fax: ***
Your unsubscribe has been logged as #***.
You may use the following USSD code to block the content service providers: *141* 5 # select option written content billing.
Kind Regards,
Alice van der Merwe
Best regards,