1 reviews | Active since Jan 2017

27 Jan 2017, 11:45

AIRTIME

<p>MTN HAVE BEEN GETTING AWAY WITH *****ING DATA AND AIRTIME AND SAY IT IS NOT THEY FOLT. LOOK AT IT AGAIN,</p> <p>I MEAN WHY WOULD SO MAY PEOPLE BE COMPLAINING ABOUT ONE THING DAY IN DAY OUT?</p> <p>WHO CARES ABOUT THE CONSUMERS OUT? NOBODY</p>

0
Replies (2)
MTN South Africa
MTN South Africa's reply02 Feb 2017, 12:10
Official

Good day Cebile,

Thank you for taking the time to raise your concerns and affording us the opportunity to address them.

It is only through these concerns brought to our attention that we can identify and address areas that need our urgent intervention.

Please note that airtime and data depletion are mainly influenced by activities that occur on your device. Having multiple sessions simultaneously running as well as failing to restrict background apps will result in quicker depletion of data.

Also please note that the amount of data/airtime depleted by a data/voice session is not only dependent on time spent on a particular site but is also dependent on the amount of data requited by that site.

We sincerely hope that the above is in order and that we are able to restore your faith in us.

Kind Regards,

Tshepo M

REQ:***

Best regards,

MTN South Africa
MTN South Africa's reply02 Feb 2017, 12:10
Official

Good day Cebile,

Thank you for taking the time to raise your concerns and affording us the opportunity to address them.

It is only through these concerns brought to our attention that we can identify and address areas that need our urgent intervention.

Please note that airtime and data depletion are mainly influenced by activities that occur on your device. Having multiple sessions simultaneously running as well as failing to restrict background apps will result in quicker depletion of data.

Also please note that the amount of data/airtime depleted by a data/voice session is not only dependent on time spent on a particular site but is also dependent on the amount of data requited by that site.

We sincerely hope that the above is in order and that we are able to restore your faith in us.

Kind Regards,

Tshepo M

REQ:***

Best regards,