NP
Natasha P
1 reviews | Active since Sept 2015
04 Aug 2016, 09:48
Airtime
<p>MTN i am completely appalled with your service. let me start by saying I have only ever been a MTN customer, having the same number since I was 17. i have had multiple contracts and have always been reasonably happy with service I have gotten. beginning of this month i should have had R3600 worth of airtime on my account. to find out that i have lost R2000 odd of airtime and that all of a sudden airtime doesn’t carry over longer than 2 months. This was done with no communication to me at all. I would have used up the airtime, seeing as i paid for it anyway. Secondly how can you change policies on a contract i have had for a year and a half? guess i will be changing networks, after 25 years of being with MTN. oh and your consultant i spoke to when i dialed 808 was a joke.....customer service is shocking</p>
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MTN South Africa's replyOfficial
05 Aug 2016, 10:06Thank you for your post,
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
In accordance with the terms and conditions of MTN’s post-paid subscriber agreement MTN reserves the right to review and update contract pricing . MTN has given its customers sufficient notice in line with the requirements set out in the Consumer Protection Act prior to effecting the changes. For more information you may visit www.mtn.co.za
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you
Regards
Nompumelelo
REQ: **********
Best regards,
MTN South Africa's reply05 Aug 2016, 10:06
Official
Thank you for your post,
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
In accordance with the terms and conditions of MTN’s post-paid subscriber agreement MTN reserves the right to review and update contract pricing . MTN has given its customers sufficient notice in line with the requirements set out in the Consumer Protection Act prior to effecting the changes. For more information you may visit www.mtn.co.za
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you
Regards
Nompumelelo
REQ: **********
Best regards,
NP
Natasha P's updateReviewer Update
08 Aug 2016, 11:06So then my monthly subscription fee should be adjusted accordingly as I am currently paying for airtime as stated when signing my contract. I cannot pay for something I am not getting and should be back dated to when these changes were implimented. Please provide feedback.
NP
Natasha P's update08 Aug 2016, 11:06
Reviewer Update
So then my monthly subscription fee should be adjusted accordingly as I am currently paying for airtime as stated when signing my contract. I cannot pay for something I am not getting and should be back dated to when these changes were implimented. Please provide feedback.