lM
lihle M
1 reviews | Active since Sept 2012
12 Apr 2016, 10:31
AIRTIME
Hi yesterday I bought R10 Mtn airtime just after 19h00 and I bought R3 data bundles and later on when I check my balance it was R00.00 and I did not make any calls.I wonder how Mtn operates and what happened yesterday I did not like it and I am thinking of migrating and use other network.<br>
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Replies (1)
MTN South Africa's replyOfficial
13 Apr 2016, 13:35Hello makadola,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that the airtime was deducted by internet sessions running on your device. To avoid this from happening you should log off all your internet sessions, clear your browser tabs and restrict you background data
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that the airtime was deducted by internet sessions running on your device. To avoid this from happening you should log off all your internet sessions, clear your browser tabs and restrict you background data
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Best regards,
MTN South Africa's reply13 Apr 2016, 13:35
Official
Hello makadola,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that the airtime was deducted by internet sessions running on your device. To avoid this from happening you should log off all your internet sessions, clear your browser tabs and restrict you background data
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that the airtime was deducted by internet sessions running on your device. To avoid this from happening you should log off all your internet sessions, clear your browser tabs and restrict you background data
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Best regards,