SN
Siboniso N
1 reviews | Active since Mar 2016
12 Mar 2016, 08:39
Airtime
I have a prepaid account with MTN but every time when i recharge my airtime it mysteriously disappears and I'll be offered R55 free airtime and 10MB only MTN to MTN calls. This is irritating coz i only make 1 call initially with my airtime i bought then I'll be told to please recharge MTN is ripping us off coz you constantly have to recharge to make calls to other Networks this is ******** i rather pay expensive rates with Vodacom then continue taking this **** from MTN.
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MTN South Africa's replyOfficial
15 Mar 2016, 11:39Hello R.SLN,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that the system shows that the airtime is mostly used on internet connections. Please note that besides internet browsing and downloading, your handset can also generate charges via background activity of applications and automatic running of data applications.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that the system shows that the airtime is mostly used on internet connections. Please note that besides internet browsing and downloading, your handset can also generate charges via background activity of applications and automatic running of data applications.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply15 Mar 2016, 11:39
Official
Hello R.SLN,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that the system shows that the airtime is mostly used on internet connections. Please note that besides internet browsing and downloading, your handset can also generate charges via background activity of applications and automatic running of data applications.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that the system shows that the airtime is mostly used on internet connections. Please note that besides internet browsing and downloading, your handset can also generate charges via background activity of applications and automatic running of data applications.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,