airtime

Item: MTN South Africa
Rating: 2
Author: katlego S

I bought airtime yesterday around 6 to 7 via cellphone banking FNB and contacted MTN twice yesterday and they the acknowledge that they having a problem but the matter will be resolved immediately and the matter has been escalated. Today i contacted MTN call centre 3 times the agents twice dropping phone before resolving the matter and I contacted the call centre again to speak to a manager on floor no one was on the floor. Poor service MTN

Helpful (0)

Replies (1)

MTN South Africa's replyOfficial

11 Mar 2016, 09:50

Hello mmalakek,

We are truly sorry for the inconvenience caused and for the delay with the matter being resolved.

We have now escalated the matter directly to the management team within our Prepaid Department. We've requested them to investigate what happened with your purchase.

Once again we do apologize for the inconvenience caused.

Regards
Tim
MTN Complaints Management Team: REQ:***

Best regards,

MTN South Africa's reply11 Mar 2016, 09:50

Official

Best regards,

airtime

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