WS
WENDY S
1 reviews | Active since Jul 2013
07 Mar 2016, 14:02
Airtime
I did not phone MTn as yet because i know what answers i am going to get. Last month we had 2 to 3 days no internet service. This month i load airtime for Data. And after loading half an hour later i dont have any data. I dont have anything that on my phone that can take the data. And the only MTN will say something i loaded is taking my data.
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Replies (1)
MTN South Africa's replyOfficial
08 Mar 2016, 10:25Hello wendystander,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly indicate the day you did the recharge as we cannot pick-up recharges for the current month on the system.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly indicate the day you did the recharge as we cannot pick-up recharges for the current month on the system.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Best regards,
MTN South Africa's reply08 Mar 2016, 10:25
Official
Hello wendystander,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly indicate the day you did the recharge as we cannot pick-up recharges for the current month on the system.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly indicate the day you did the recharge as we cannot pick-up recharges for the current month on the system.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Best regards,