SK
Siphokazi K
1 reviews | Active since Dec 2015
29 Dec 2015, 16:04
Airtime
Change to price plan that was recommended to me by the service provide it turns out that price plan was gonna charge me R10 without my knowledge,now I cant change to another plan that best suit me.
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Replies (1)
MTN South Africa's replyOfficial
01 Jan 2016, 07:51Hello Jovima,
Thank you for your post. We sincerely apologise for any inconvenience caused as a result of this.
We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly change the price plan to MTNZONE per second it is free to change to it by *141*4#ok option 2 , it will give you 5% to 100% discount, whenever you make calls or send an sms you get a discount. to see more information kindly click on the below link.
https://www.mtn.co.za/everyday_services/airtime/Pages/ZoneonTopUp.aspx
Kind Regards
Nompumelelo
REQ:***
Thank you for your post. We sincerely apologise for any inconvenience caused as a result of this.
We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly change the price plan to MTNZONE per second it is free to change to it by *141*4#ok option 2 , it will give you 5% to 100% discount, whenever you make calls or send an sms you get a discount. to see more information kindly click on the below link.
https://www.mtn.co.za/everyday_services/airtime/Pages/ZoneonTopUp.aspx
Kind Regards
Nompumelelo
REQ:***
Best regards,
MTN South Africa's reply01 Jan 2016, 07:51
Official
Hello Jovima,
Thank you for your post. We sincerely apologise for any inconvenience caused as a result of this.
We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly change the price plan to MTNZONE per second it is free to change to it by *141*4#ok option 2 , it will give you 5% to 100% discount, whenever you make calls or send an sms you get a discount. to see more information kindly click on the below link.
https://www.mtn.co.za/everyday_services/airtime/Pages/ZoneonTopUp.aspx
Kind Regards
Nompumelelo
REQ:***
Thank you for your post. We sincerely apologise for any inconvenience caused as a result of this.
We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly change the price plan to MTNZONE per second it is free to change to it by *141*4#ok option 2 , it will give you 5% to 100% discount, whenever you make calls or send an sms you get a discount. to see more information kindly click on the below link.
https://www.mtn.co.za/everyday_services/airtime/Pages/ZoneonTopUp.aspx
Kind Regards
Nompumelelo
REQ:***
Best regards,