1 reviews | Active since Sept 2017
Airtime
On 15/09/2017 at 20:50:10, Sales person Khayalethu Mlozana, invoice number: INV ********** 9. I purchased airtime for R65 and data bundles for R35, I paid R100 in total. On recharge I noticed only R35 reflected. Tried calling all numbers available but no answer. I feel cheated!
Dear Hellon,
At MTN, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. I know that we have let you down, and for that I am very sorry.
Kindly note we have reloaded the R65.00 airtime on your number as goodwill gesture for the inconvenience caused. Your balance will be updated between 2 to 24 hours.
We would like to thank you for your patronage and continued support as a subscriber and trust that your stay with MTN will be an awesome one.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
Dear Hellon,
At MTN, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. I know that we have let you down, and for that I am very sorry.
Kindly note we have reloaded the R65.00 airtime on your number as goodwill gesture for the inconvenience caused. Your balance will be updated between 2 to 24 hours.
We would like to thank you for your patronage and continued support as a subscriber and trust that your stay with MTN will be an awesome one.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,