CB
Cathrin B
1 reviews | Active since Nov 2015
23 Nov 2015, 12:21
Airtime
Cathrin Botha<br> <br> Good day, <br> <br> I have started to notice every time I load airtime to buy data then it keeps on telling me that I have no airtime, it keeps on doing it until I have half of my airtime left ! We're I wanted to buy 100 MB data I then can only get 50 MB data ! This is ******** ! This is *****ing my money! And I am sick off it !!! I load R15 to buy 100 MB data but it just keeps on telling me insufficient fund! Only after 6 to 8 attempt then only I can get data after half of my money is gone. This seriously needs to stop ! <br>
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MTN South Africa's replyOfficial
25 Nov 2015, 10:35Hello petronellaaletta,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. We have investigated this matter and found that airtime of R15 was transferred to you on the 23 November 2015 and immediately after that your line was on the internet leaving R11.51.
Please make sure that all your internet automatic updates and background data are switched off. For assistance on how to check this, please contact our Data Support department on 1555 or ***
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. We have investigated this matter and found that airtime of R15 was transferred to you on the 23 November 2015 and immediately after that your line was on the internet leaving R11.51.
Please make sure that all your internet automatic updates and background data are switched off. For assistance on how to check this, please contact our Data Support department on 1555 or ***
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,
MTN South Africa's reply25 Nov 2015, 10:35
Official
Hello petronellaaletta,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. We have investigated this matter and found that airtime of R15 was transferred to you on the 23 November 2015 and immediately after that your line was on the internet leaving R11.51.
Please make sure that all your internet automatic updates and background data are switched off. For assistance on how to check this, please contact our Data Support department on 1555 or ***
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. We have investigated this matter and found that airtime of R15 was transferred to you on the 23 November 2015 and immediately after that your line was on the internet leaving R11.51.
Please make sure that all your internet automatic updates and background data are switched off. For assistance on how to check this, please contact our Data Support department on 1555 or ***
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,