mH
muzikayise H
1 reviews | Active since Apr 2011
25 Aug 2015, 09:06
Airtime
Yesterday I brought R 15 airtime then I purchased data for 7 and I was left with 8 however when I checked before going to bed, I was told that because I opened more than one page so it was deducting from my airtime account and data account which I find to be very unfair since I had data so why is my airtime affected
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Replies (1)
MTN South Africa's replyOfficial
26 Aug 2015, 15:03Hello mmhadebe,
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that the matter has been addressed with the Prepaid Helpdesk for further assistance.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that the matter has been addressed with the Prepaid Helpdesk for further assistance.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
Best regards,
MTN South Africa's reply26 Aug 2015, 15:03
Official
Hello mmhadebe,
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that the matter has been addressed with the Prepaid Helpdesk for further assistance.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that the matter has been addressed with the Prepaid Helpdesk for further assistance.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
Best regards,