AIRG **** by MTN
<p>So my bill was a lot more than usual so I contacted MTN last month and they couldnt tell me whats happening and wanted to charge me for a full statement!!!!</p> <p> </p> <p>I tried calling 3 times this month after my debit order went off but I wait at least 20 minutes for my call to be answered. Finally I got hold of someone and he explained I subsribed to airG which I didnt and looking at the amount of complaints on HelloPeter I am not the only one with this problem. </p> <p> </p> <p>Now I have been unscubribed but I want a full refund and if this is not going to happen, I am going to open a case.</p>
Good day Charl Binneman,
Thank you for your post.
Please accept our apologies for the inconvenience experienced. We completely understand the frustration it has caused.
Kindly be advised that the WASP subscriptions with AirG has been cancelled. Please be advised that content services are not part of MTN services, the registration of these services is completely voluntary and it is activated on the handset.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Good day Charl Binneman,
Thank you for your post.
Please accept our apologies for the inconvenience experienced. We completely understand the frustration it has caused.
Kindly be advised that the WASP subscriptions with AirG has been cancelled. Please be advised that content services are not part of MTN services, the registration of these services is completely voluntary and it is activated on the handset.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***