NR
Nicky R
1 reviews | Active since Jan 2014
22 Aug 2015, 09:14
AirG /MTN ******* billing
I woke up to an sms from Mtn saying that my credit amount was being debited. I still had free minutes and data. I phoned the Mtn call centre and after ages someone answered and told me that I had subscribed to some AirG subscription service. I don't even know what that is and I have not clicked on download anything or consented to my account being billed. Why are Mtn letting my account be debited/accessed by third parties? It is ******* and against the law. If I had not had minutes instead of airtime I would never have known. I see it is happening to a lot of customers. What are you going to do about this Mtn?
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MTN South Africa's replyOfficial
11 Sept 2015, 09:39Hello nvlr,
Thank you for your post.
When you go to the WAP site you have to enter your cellphone number. Thereafter an SMS will be sent to you to confirm your cellphone number. Thus there is no way that someone else can enter your number and you will be automatically subscribed. Once you have confirmed your cellphone number you then agree to the terms and conditions and complete the subscription. You will then receive a Welcome message advising you of the service, the cost of the service and how to unsubscribe. Please note that we do not bill you immediately after subscription as we give the client the opportunity to unsubscribe first after receiving the welcome message with all the details.
Regards
Rajesh
REQ:***
Thank you for your post.
When you go to the WAP site you have to enter your cellphone number. Thereafter an SMS will be sent to you to confirm your cellphone number. Thus there is no way that someone else can enter your number and you will be automatically subscribed. Once you have confirmed your cellphone number you then agree to the terms and conditions and complete the subscription. You will then receive a Welcome message advising you of the service, the cost of the service and how to unsubscribe. Please note that we do not bill you immediately after subscription as we give the client the opportunity to unsubscribe first after receiving the welcome message with all the details.
Regards
Rajesh
REQ:***
Best regards,
MTN South Africa's reply11 Sept 2015, 09:39
Official
Hello nvlr,
Thank you for your post.
When you go to the WAP site you have to enter your cellphone number. Thereafter an SMS will be sent to you to confirm your cellphone number. Thus there is no way that someone else can enter your number and you will be automatically subscribed. Once you have confirmed your cellphone number you then agree to the terms and conditions and complete the subscription. You will then receive a Welcome message advising you of the service, the cost of the service and how to unsubscribe. Please note that we do not bill you immediately after subscription as we give the client the opportunity to unsubscribe first after receiving the welcome message with all the details.
Regards
Rajesh
REQ:***
Thank you for your post.
When you go to the WAP site you have to enter your cellphone number. Thereafter an SMS will be sent to you to confirm your cellphone number. Thus there is no way that someone else can enter your number and you will be automatically subscribed. Once you have confirmed your cellphone number you then agree to the terms and conditions and complete the subscription. You will then receive a Welcome message advising you of the service, the cost of the service and how to unsubscribe. Please note that we do not bill you immediately after subscription as we give the client the opportunity to unsubscribe first after receiving the welcome message with all the details.
Regards
Rajesh
REQ:***
Best regards,