DN
Deveshan N

1 reviews | Active since May 2016

26 May 2016, 05:39

Airg and MTN ****

<p>Hi, i currently received my bill with a content charge i have never seen before and when i call MTN customer care they tell me its a airg content charge of R1 a day which i subscribed for, which i did not. Then they give me a USSD code to unsubscribe but when i go through the prompts it shows i am not subscribed for anything. then i phone back and they tell me there is nothing they can do for me. Then i get a sms saying that i am subcribed to a MTN Play harvest frenzy. then i phone MTN back and again i receive no assistance but quickly given another number to phone***) which i did and they tell me its not there service and MTN has been giving out they number incorrectly. So on to another call to customer care and again they have given me another number. through all of this i am still subscribed for this service from 25 april 2016 and oddly enough i only received a sms a month after i was subscribed ********ly and it is billed trough MTN so it looks like MTN is working with these companys as i have received no assistance from MTN and wonder how much of the subscribution MTN is getting paid.</p> <p> </p> <p>i am extremely unhappy with the service and the no care attitude from MTN and looking on the net this is not the first time this is happening with MTN but they continue working with ************* companies like AIRG .</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply27 May 2016, 13:57
Official

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

A cancellation request has been submitted on your behalf to the relevant Content Provider AIRG Phone: ***,ref [***5] ref:_00D80Zk7H._500C01104YP

Phone: ***

Kindly note that content service is not part of MTN services. The registration of these services is completely voluntary and is activated on the handset. Therefore, the billing solely gets traced back to the MTN number.

Regards

Nompumelelo

REQ:***