iK
irene K
1 reviews | Active since Jul 2015
20 Jul 2015, 14:39
air time used up with my knowledge
I bought airtime today at 12:00 and recharged my acccount with R60.00 airtime, I sent out 4 smses and made one call that i spoke to the person and three calls that were voice mail. at 13:30 my account was exhousted and i couldn't make calls. I called the call centre to query and I was told to call back in two hours as the system has not yet updated my activities in my account. The system shows that I had R53.00 in my account at 13:05 so they can't pick up what happened to my airtime.
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Replies (1)
MTN South Africa's replyOfficial
23 Jul 2015, 08:45Hello princessib,
Thank you for bringing this to our attention.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Regards,
Felicity
REQ:***
Thank you for bringing this to our attention.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Regards,
Felicity
REQ:***
MTN South Africa's reply23 Jul 2015, 08:45
Official
Hello princessib,
Thank you for bringing this to our attention.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Regards,
Felicity
REQ:***
Thank you for bringing this to our attention.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Regards,
Felicity
REQ:***