TM
Tshepo M

1 reviews | Active since May 2011

30 Jun 2017, 21:01

Air Time / Talk time Theft from MTN

<p>I had R170 of air time in my phone. It disappeared. When I call MTN no one can tell me where it disappeared to. I was promised a call from a superior person within 24 hours. I didn’t get that call maybe cause I’m on a Pre Paid and Im not valuable.</p> <p>I also sent a tweet and the person on the other side decided to take a shortcut and tell me that I have other subscriptions that are taking my Air time. What is a use of having a Twitter Customer Care?</p> <p>I need my R170 back along with compensation of staying without Air Time for a weekend.</p> <p>Irate Client that is soon to move to better Network Provider</p> <p>Tshepo</p>

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Replies (1)
TM
Tshepo M's update05 Jul 2017, 15:38
Reviewer Update

You have promised to call and give a resolution in 2 days and I am still waiting cause this issue is not a priority to you.

Is this how a pre paid client is being treated? Should I port to other network?