LP
Leena P
1 reviews | Active since Jun 2015
29 Jun 2015, 12:14
Air time Query
I have a top up contract with MTN and I have loaded R600 worth of airtime in the last 3 days and it has just been getting used up without me using my phone. I have contacted the call centre and after been on hold for 40 mins and then 31:45 mins later I finally explain the situation to a rude consultant and the problem has still not been solved. my fone is being used for business purposes and I would really like an explanation has to where the hell is all this airtime going too...
Helpful (0)
Replies (1)0
Replies (1)MTN South Africa's replyOfficial
30 Jun 2015, 07:34Hello leenap,
Thank you for taking time to raise your concerns with MTN.
We apologise for the inconvenience caused.
Please be advised that your query has been transferred to the relevant functional unit for resolution.
Warm regards
Tshepiso
MTN Service Provider
REQ:***
Thank you for taking time to raise your concerns with MTN.
We apologise for the inconvenience caused.
Please be advised that your query has been transferred to the relevant functional unit for resolution.
Warm regards
Tshepiso
MTN Service Provider
REQ:***
Best regards,
MTN South Africa's reply30 Jun 2015, 07:34
Official
Hello leenap,
Thank you for taking time to raise your concerns with MTN.
We apologise for the inconvenience caused.
Please be advised that your query has been transferred to the relevant functional unit for resolution.
Warm regards
Tshepiso
MTN Service Provider
REQ:***
Thank you for taking time to raise your concerns with MTN.
We apologise for the inconvenience caused.
Please be advised that your query has been transferred to the relevant functional unit for resolution.
Warm regards
Tshepiso
MTN Service Provider
REQ:***
Best regards,
