yF
yolanda F
1 reviews | Active since Oct 2009
18 Jun 2015, 07:41
air time gone missing
On sunday air time was allocated, on Monday more than a R1000 airtime vanish into thin air
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Replies (1)
MTN South Africa's replyOfficial
22 Jul 2015, 10:54Hello mutantg,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that we have tried calling you on the number provided without any luck.
On the number provided we are unable to retrieve any information of the said amount of airtime (R1 000.00) from dates 07 July until 22 July on our records.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that we have tried calling you on the number provided without any luck.
On the number provided we are unable to retrieve any information of the said amount of airtime (R1 000.00) from dates 07 July until 22 July on our records.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,
MTN South Africa's reply22 Jul 2015, 10:54
Official
Hello mutantg,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that we have tried calling you on the number provided without any luck.
On the number provided we are unable to retrieve any information of the said amount of airtime (R1 000.00) from dates 07 July until 22 July on our records.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that we have tried calling you on the number provided without any luck.
On the number provided we are unable to retrieve any information of the said amount of airtime (R1 000.00) from dates 07 July until 22 July on our records.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,