TS
Tasneem Salie-Knipe
1 reviews | Active since Nov 2010
19 Mar 2019, 09:27
AINT NO STOPPING US (MTN) NOW
LACK OF FEEDBACK DESPITE COMPLAINT RAISED complaint submitted 8/3 ; acknoweldged as follows 11/3 Good Day Tasneem Thank you for your post. We are terribly sorry to have disappointed you with the lapse in service, please accept our apologies for any inconvenience caused. As per our telephonic conversation, kindly note that this matter will be escalated to the store manager and will revert to you with feedback. Rest assured, it is not our intention to displease you. TO DATE...no further comms!!! Aint life grand when taking RESPONSIBILITY & ACCOUNTABILITY has no consequence to the service provider.
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MTN South Africa's replyOfficial
19 Mar 2019, 10:13Good Day Tasneem
Please note that we have been trying to get hold of you since Friday, we called again now after your posts and still no answer. Unfortunately your line does not have an option to leave a voicemail message, it just says “please call again later” after going to voicemail.
Kindly note that the store advised that they can book the router in for repairs however they cannot refund as it is out of warranty.
Trust you find the above in order.
Warm RegardsBrendah LangaComplaints Management team
Please note that we have been trying to get hold of you since Friday, we called again now after your posts and still no answer. Unfortunately your line does not have an option to leave a voicemail message, it just says “please call again later” after going to voicemail.
Kindly note that the store advised that they can book the router in for repairs however they cannot refund as it is out of warranty.
Trust you find the above in order.
Warm RegardsBrendah LangaComplaints Management team
MTN South Africa's reply19 Mar 2019, 10:13
Official
Good Day Tasneem
Please note that we have been trying to get hold of you since Friday, we called again now after your posts and still no answer. Unfortunately your line does not have an option to leave a voicemail message, it just says “please call again later” after going to voicemail.
Kindly note that the store advised that they can book the router in for repairs however they cannot refund as it is out of warranty.
Trust you find the above in order.
Warm RegardsBrendah LangaComplaints Management team
Please note that we have been trying to get hold of you since Friday, we called again now after your posts and still no answer. Unfortunately your line does not have an option to leave a voicemail message, it just says “please call again later” after going to voicemail.
Kindly note that the store advised that they can book the router in for repairs however they cannot refund as it is out of warranty.
Trust you find the above in order.
Warm RegardsBrendah LangaComplaints Management team