AGENTS DO NOT LISTEN BAD SERVICE FAILURE MTN HONESTLY

Good Day MTN

Trust you are well.

Please note that I had a failed debit and not to sure why wasn’t this run , I asked for debit order date to be change in July already to the 1st of the month I called the call centre to confirm debit and nothing had run off, yesterday the 4/09/23 I called and spoke to an agent she advised my debit will run off and then this morning 05/09/23 I get an sms of a failed debit ?

There are funds in my account for these debits to run off and I am getting charged a fee for this.

This morning I call in again and I was advised a redebit was going to run off and an amount of R1098.98 is going to run off how in any way I look at it make sense my debit order amount is R362.50 monthly where did MTN get an amount of R1098.98? I then get another sms of an amount of R549.49 that will be run on the 05/09/23 for missing debit which is still incorrect?

I called in and again the agent confirmed that an amount of R549.49 will be going off this month and another R549.49 next month? How is this even possible I will be taking this to Hello peter honestly second time around I cannot be making such calls especially concerning debits that are already in place?

I need this urgently sorted out, I don’t mind paying the first debit which is already in place for today of R549.49 and you credit the balance to my MTN account for next months debit and deduct the balance from there, but this kind of incompetency is not on honeslty how can an agent make such a mistake?

I hope I get feedback today still ive been emailing with no responses.