1 reviews | Active since Aug 2016
Agent with disgusting attitude
I phoned to get a settlement balance so that I could settle and take a net contract with MTN, but I could not remember my passport number which I got an ID 2 years ago, and the agent could not ask me any other questions to verify my identity. Instead tells me that I have failed the security check and he has to end the call, I ask him to check other security questions for me, which I know mtn has having been a client for almost 6 years... And he tells me no I have failed and that are no other questions he can verify. He further aggravates me with not transferring me to a manager as I requested when I was still calm and tells me no one at mtn can assist with my request . His name is Bongiwe Ncgobo, reference (that he would not give me), ********** 1, time of call 15.28
This is a call centre advisor being arrogant, having zero customer service... And if this is acceptable by mtn standards, then I rather settle my contract and find an SP who cares more about their customers!
Dear Sunita,
On behalf of MTN, I wanted to extend my sincerest apologies for the negative experience that you had with our customer service agent, Bongiwe.
We pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. I know that we have let you down, and for that I am very sorry.
We do our best to train each and every one of our representatives on how to properly handle our customers’ issues, and how to direct customer calls to the proper channels should they be unable to solve our customers’ issues themselves.
The matter has been referred to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
Let me assure you that we highly value your time and our business relationship. We will strive to ensure that this error is not repeated in the future.
Thank you.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
Dear Sunita,
On behalf of MTN, I wanted to extend my sincerest apologies for the negative experience that you had with our customer service agent, Bongiwe.
We pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. I know that we have let you down, and for that I am very sorry.
We do our best to train each and every one of our representatives on how to properly handle our customers’ issues, and how to direct customer calls to the proper channels should they be unable to solve our customers’ issues themselves.
The matter has been referred to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
Let me assure you that we highly value your time and our business relationship. We will strive to ensure that this error is not repeated in the future.
Thank you.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,