CS
Charles S
1 reviews | Active since Dec 2014
03 Oct 2015, 08:30
agent not doing his work
i wrote a report about contract not being cancelled due to someone in store did not send away my documentation.<br> <br> i recieved a speedy response from an call centre agent and after a heated discussion he made new arangement and would have send me the new details on email and like all mtn employees i did not recieve the document.<br> <br> quick to want money but slow to actually do their work.
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Replies (1)
MTN South Africa's replyOfficial
05 Oct 2015, 13:12Hello Charles Smith,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised the request to have contract lines reactivated came from the debt collectors VVM. Please be advised that as per the conversation with the legal accounts consultant, the payment to be made is R1060.97 to finalise the account with credit to be loaded for difference.The banking details for payment is as follows:
For internet, ATM and/or cash payments please use the following:
Bank : ABSA
Form : ABSA DEPOSIT SLIP/DEPOSITO STROKIE
Beneficiary Name : MTN SP
Beneficiary Account Number : ***
Branch Code : 632005
Deposit Reference : Your MTN cell phone number or your MTN account number A***
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised the request to have contract lines reactivated came from the debt collectors VVM. Please be advised that as per the conversation with the legal accounts consultant, the payment to be made is R1060.97 to finalise the account with credit to be loaded for difference.The banking details for payment is as follows:
For internet, ATM and/or cash payments please use the following:
Bank : ABSA
Form : ABSA DEPOSIT SLIP/DEPOSITO STROKIE
Beneficiary Name : MTN SP
Beneficiary Account Number : ***
Branch Code : 632005
Deposit Reference : Your MTN cell phone number or your MTN account number A***
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply05 Oct 2015, 13:12
Official
Hello Charles Smith,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised the request to have contract lines reactivated came from the debt collectors VVM. Please be advised that as per the conversation with the legal accounts consultant, the payment to be made is R1060.97 to finalise the account with credit to be loaded for difference.The banking details for payment is as follows:
For internet, ATM and/or cash payments please use the following:
Bank : ABSA
Form : ABSA DEPOSIT SLIP/DEPOSITO STROKIE
Beneficiary Name : MTN SP
Beneficiary Account Number : ***
Branch Code : 632005
Deposit Reference : Your MTN cell phone number or your MTN account number A***
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised the request to have contract lines reactivated came from the debt collectors VVM. Please be advised that as per the conversation with the legal accounts consultant, the payment to be made is R1060.97 to finalise the account with credit to be loaded for difference.The banking details for payment is as follows:
For internet, ATM and/or cash payments please use the following:
Bank : ABSA
Form : ABSA DEPOSIT SLIP/DEPOSITO STROKIE
Beneficiary Name : MTN SP
Beneficiary Account Number : ***
Branch Code : 632005
Deposit Reference : Your MTN cell phone number or your MTN account number A***
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,