LN
Lerato N

1 reviews | Active since Mar 2016

14 Mar 2016, 16:01

Agent hung up on me

Good day,<br> <br> My name is Lerato Nkelemba and my mtn number is ***. I'm an mtn client and very disappointed with the bad service I've received this morning at 09:00am when I called 808 number. I called in and spoke to one of the customer service agent and she did a security check with me and asked for my mtn pin and when I told her I didn't know it she blatantly hung up on me. I feel like she took the call personally without even knowing me and given me a chance. If this is the kind of service mtn provides then I'm better off with another network. I really need for mtn to take this matter further with the agent because if she continues with that kind of attitude then mtn will lose more clients.<br> <br> Kind Regards<br>

0
Replies (1)
MTN South Africa
MTN South Africa's reply16 Mar 2016, 17:34
Official
Hello lcn2709,

Thank you for your post.

We sincerely apologize for any inconvenience you may have experienced with our service.

We have sent the complaint to the 808 supervisors to pull the recording and address the service received.

The account has been cancelled and number converted to prepaid.

Kind Regards,

Alice van der Merwe

***


Best regards,