Agent dropped call!!!!!!

I was called today by a MTN agent, who wanted to know if i would like to upgrade my cell phone contract.<br> <br> I was extremely busy, and already so upset because i had cancelled my contract with MTN WEEKS AGO!!!!!<br> <br> I asked the agent, 'Can you not see on your side that i cancelled my contract?' and she rep**** saying no, the contract is not cancelled. I then told the agent that i would like to be transferred to another person who can assist me and she said i have to go to the mtn stores to cancel my contract????? Since when does the stores cancel contracts?????? I was then FURIOUS and asked her to transfer me to her manager, when she then DROPPED the call, she clearly could not answer my questions and immediately had to end the conversation. <br> <br> I would like MTN to listen to the call if possible, and PLEASE train your agents! Extremely pathetic and useless agents working for such a huge brand.<br> <br> Nonetheless, I have called MTN 3 - 4 times to cancel my contract and they seem to JUST KEEP BILLING ME!!!!!!<br> <br> When does this end? And why do i have to call so many times speaking to so many different agents to cancel my contract????<br> <br> p.s I moved from Vodacom, thinking the grass would be greener.