************** against accessibility-challenged customers

Ordered online and received an email with an order confirmation number and assurances that an agent would contact me shortly to complete the process. Almost three weeks have passed and the only call I received was from someone with a terrible attitude and phone manner who didn't read the info sent to her (proven) and when she eventually did, said that she's not even from the right department so it's not her job to do anything. Said she'd get the WiFi department to contact me, but no one has. I've sent about 20 emails requesting assistance and have not received one single response. This, after MTN messed up my previous line so badly they cannot even fix it themselves. MTN offers the ability to order online for no-contract packages, but then fails to deliver their own services! I have immune system challenges and severe social anxiety so being able to order online is the only reason I chose MTN because going in-store is not an option for me. So is MTN now discriminating against their customers who have accessibility problems when they claim to address this?! Will anyone ever assist me or am I going to be missing work for so long that I end up jobless and homeless?