1 reviews | Active since Feb 2015
AGAIN UNWANTED BILLING FOR MYSTERY TEXT MESSAGES
Ironically on the day MTN responded to my complaint at Hellopeter.com I was charged again for a mystery sms. <br> <br> I never received this sms from number 31951 but at the unbilled invoice information at the MTN website I learned that the charge was 0.76 Rand and 0.86 including VAT.<br> <br> MTN wrote the same day this: Hello studioph, Dear Valued Customer,<br> <br> Thank you for taking time to raise your concerns with MTN.<br> Our subscriber terms and conditions do not make specific reference to content charges. MTN enters into contractual relationship with WASP's (Wireless Application Service Providers), and acts as an \enabler"to the WASP's by making the network platform available and providing a payment gateway. In addition MTN requires that such WASP's be members of WASPA in an effort to bring about a self-regulatory measure. MTN does not have relationships with the content providers"
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
For more information on the SMS not received or any refunds, you may contact the content provider directly on the number *** or via email.
To view, activate or cancel any WASP subscription please dial*141*5#.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
For more information on the SMS not received or any refunds, you may contact the content provider directly on the number *** or via email.
To view, activate or cancel any WASP subscription please dial*141*5#.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
