GN
Gert N
1 reviews | Active since Apr 2011
09 Nov 2015, 09:32
Again still no resolution to billing mistakes!
In 9 months (the time it takes a baby to get made) MTN still have not resolved the billing mistake made by their billing dept. due to a consultant giving the wrong info on a call made in Feb regarding usage limits!<br> <br> I was told by the consultant that a R100 usage limit was put on both my numbers yet it was done only on the one, due to this my account went over R2000 in arrears. I expect to MTN to Credit this as this was not of my doing and it is now 9 months later and they still have not even phoned me to solve the problem. If this is not resolved within the next 5 days I will be contacting Cell C for a contract buyout! <br> <br> ***
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
10 Nov 2015, 09:08Hello GertNel69,
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that when I check the notes on my side it shows that the person that you spoke to did advised that when you were setting the limit the other number 073*****64 was on MTN 200 and on that package SUL cannot be set at all.The usage limit was set on 4-07-2015 for the same number 073*****64.
Regards
Nompumelelo
REQ:***
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that when I check the notes on my side it shows that the person that you spoke to did advised that when you were setting the limit the other number 073*****64 was on MTN 200 and on that package SUL cannot be set at all.The usage limit was set on 4-07-2015 for the same number 073*****64.
Regards
Nompumelelo
REQ:***
MTN South Africa's reply10 Nov 2015, 09:08
Official
Hello GertNel69,
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that when I check the notes on my side it shows that the person that you spoke to did advised that when you were setting the limit the other number 073*****64 was on MTN 200 and on that package SUL cannot be set at all.The usage limit was set on 4-07-2015 for the same number 073*****64.
Regards
Nompumelelo
REQ:***
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that when I check the notes on my side it shows that the person that you spoke to did advised that when you were setting the limit the other number 073*****64 was on MTN 200 and on that package SUL cannot be set at all.The usage limit was set on 4-07-2015 for the same number 073*****64.
Regards
Nompumelelo
REQ:***