ZC
Zelda C
1 reviews | Active since Feb 2014
10 Jul 2015, 09:53
Again? Really? ***********
My account has been suspended because apparently I have exceeded a credit limit of R 1370. How is this possible when I have both a credit limit of R 1000 and a usage limit of R1.00<br> <br> To top it off I can't reach anyone at the call center to reconnect my services because everyone is on strike, never mind enquiring as to what exactly happened that I have exceeded said limit oh and don't forget the money MTN still owes me that was deducted because MTN consultants are unable to perform upgrades and Bronwyn at head office does not contact me to ascertain why I keep on visiting the Hello Peter website so many times, I love this reply.<br> <br> \according to our records you have been reimbursed... we understand your frustration and are actively working to improve our service."<br> <br> Watch this space"
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MTN South Africa's replyOfficial
28 Jul 2015, 14:01Hello Zels2311,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that we have tried calling you today without any luck.
According to our records, your credit limit on your account is R1 370.00. All relevant credits have been passed to your account.
The barrings have been removed on both your lines and the services are active.
Regards
Veronica
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that we have tried calling you today without any luck.
According to our records, your credit limit on your account is R1 370.00. All relevant credits have been passed to your account.
The barrings have been removed on both your lines and the services are active.
Regards
Veronica
Best regards,
MTN South Africa's reply28 Jul 2015, 14:01
Official
Hello Zels2311,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that we have tried calling you today without any luck.
According to our records, your credit limit on your account is R1 370.00. All relevant credits have been passed to your account.
The barrings have been removed on both your lines and the services are active.
Regards
Veronica
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that we have tried calling you today without any luck.
According to our records, your credit limit on your account is R1 370.00. All relevant credits have been passed to your account.
The barrings have been removed on both your lines and the services are active.
Regards
Veronica
Best regards,