HB
Hannelie B

1 reviews | Active since Jan 2014

12 Oct 2015, 17:20

Again poor service from MTN

I've got 5 Top up contracts from Mtn signed for a fix amount for 24 months. From May my accounts increase and there are extra calls and data booked and billed on the account. The one account is only a 2 G data contract but there was calls booked up to R 256.00 on the R 99 fixed contract. The bills was paid by debit order every month. <br> <br> I just like to know how they can increase a contract fee if it was fixed and signed for for 24 months, From April I logged complaints about Mtn but up to now nobody from MTN has contacted me. If you try to contact the help line *** to leave a complaint, they just don't answer, So they just don't care but take my money every month. <br> <br> I would like somebody from MTN to call me so that we cab sort out all my problems because I just had enough of MTN. They will never ever get a good rating from me again.

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Replies (1)
MTN South Africa
MTN South Africa's reply13 Oct 2015, 14:47
Official
Hello Trix2,

We are truly sorry for any inconvenience caused.

Kindly note that we've had a general price increase for all our customers, services and packages from the 1st of April 2015. Please click on the link below for more information on the rate changes:

http://www.mtnblog.co.za/2015-rate-changes/

The price increase information can also be read in the terms & conditions of our subscriber agreement form.

4. Charges:

4.2. MTN SP may change any Charges, which changes will be effective from the date stated in a written notice to you.

Regards
Tim
MTN Complaints Management Team: REQ:***