1 reviews | Active since Aug 2009
Again MTN depletes voice data before notifying that customer is out of data
<p>Dear MTN</p> <p> </p> <p>This is my second complaint on the same subject, the first not having been ansered at all except to say that you are loooking into it.</p> <p> </p> <p>Not even an hour ago I had 1GB data and to my recollection R 126.00 in airtime on my phone. My phone beeps and I receive notice that the data is depleted. Not only the voice data but the airtime too. It has not been 30 days since purchase of the data and my previous complaint relates to the fact that MTN sends notice once all the data and airtime is depleted. Please escalate rthis as high as it can go because it is not affordable to be on your service anymore.</p>
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Winnie
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Winnie
REQ:***