MK
M K

1 reviews | Active since Mar 2012

07 Sept 2015, 13:32

AGAIN charged for BOLT ON 1GB data bundle!!

We have just received this message from MTN when logging onto the internet: We have had NO response from yourselves as MTN representatives. WE ARE NOW GOING TO HAVE TO GO TO THE CONSUMER PROTECTION BOARD with this matter.<br> <br> *same ******* action from MTN as the charged for 1GB Bolt On data bundle in JULY: Text messages sent to 3G ****le from MTN<br> <br> Name: Number: MTN141 Content: Y'ello, you've successfully loaded a 1GB bolt on data bundle. Time: 07/09/2015 13:11:07<br> <br> Name:<br> Number: MTN<br> Content:<br> Your 1GB data bundle purchase was successful. Please dial *141# for your latest balance.<br> Time: 07/09/2015 13:11:38<br> <br> Name:<br> Number: MTN141<br> Content:<br> Y'ello! Thank you for purchasing an Internet bundle during our Internet promotion. You have received 1GB FREE which expires in 30 days. Ts and Cs apply<br> <br> Time: 07/09/2015 13:11:07<br> <br> THIS message on 5th September: <br> Name:<br> Number: MTN141<br> Content:<br> Your data bundle will expire in 2 days. To buy now dial *141*2*163# or use a Bank Card, dial *120*321# - FNB, *120*3279# - Capitec or *141*10# - Other Banks.<br> Time: 05/09/2015 09:00:26<br> <br> WHAT ARE THEY TALKING ABOUT

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Replies (1)
MTN South Africa
MTN South Africa's reply16 Sept 2015, 15:43
Official
Hello michaelkaiser,

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

An email has been sent to you by Nobuhle requesting for more information. Please respond to it so the matter can be investigated.

We would like to assure you that we are actively working to improve our service levels.

Regards
Thabelo
REQ:***

Best regards,