CvdW
Christelle van der Westhuizen
1 reviews | Active since Jan 2012
06 Jan 2016, 08:38
AGAIN CHARGED AFTER THEY PROMISED TO CANCEL
And yet again I have been charged for exactly the same thing - 1GB data bundle, which I am not receiving and should have been cancelled 4 months ago..... !!! WHAT IS WRONG WITH YOU MTN ??? Can you not get a simple thing right ???<br> <br> And this after they posted right here on Hellopeter that it will be cancelled !!!!! <br> <br> CANCEL MY CONTRACT !!!
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Replies (1)
MTN South Africa's replyOfficial
07 Jan 2016, 15:39Hello christellevdw,
Thank you for your post.
Please accept our apologies for the delay experienced.
Kindly note that we have logged a billing request for the 1GB you've been charged REQ:***. Please note the bundle is no longer on the services active on your account therefore you will no longer be billed for it.
We apologise for the annoyance that this may have caused to you. The company is actively working to improve service levels and we thank you for bringing this to our attention.
Regards
Nompumelelo
REQ:***
Thank you for your post.
Please accept our apologies for the delay experienced.
Kindly note that we have logged a billing request for the 1GB you've been charged REQ:***. Please note the bundle is no longer on the services active on your account therefore you will no longer be billed for it.
We apologise for the annoyance that this may have caused to you. The company is actively working to improve service levels and we thank you for bringing this to our attention.
Regards
Nompumelelo
REQ:***
MTN South Africa's reply07 Jan 2016, 15:39
Official
Hello christellevdw,
Thank you for your post.
Please accept our apologies for the delay experienced.
Kindly note that we have logged a billing request for the 1GB you've been charged REQ:***. Please note the bundle is no longer on the services active on your account therefore you will no longer be billed for it.
We apologise for the annoyance that this may have caused to you. The company is actively working to improve service levels and we thank you for bringing this to our attention.
Regards
Nompumelelo
REQ:***
Thank you for your post.
Please accept our apologies for the delay experienced.
Kindly note that we have logged a billing request for the 1GB you've been charged REQ:***. Please note the bundle is no longer on the services active on your account therefore you will no longer be billed for it.
We apologise for the annoyance that this may have caused to you. The company is actively working to improve service levels and we thank you for bringing this to our attention.
Regards
Nompumelelo
REQ:***